Caller ID Interface

Several Fire Departments receive emergency phone calls directly at their dispatch center. The RedAlert™ Computer Aided Dispatching System can receive and evaluate data from standard dial up phone lines that include standard TAPI Caller Identification. This unique feature gives smaller dispatch centers several capabilities associated with large Enhanced 911 Dispatch Centers.

Features

• Automatically determine address record from incoming phone number. Interface includes Touch Screen Monitor capabilities.
• 100% TAPI compatible. Supports all Caller ID Systems throughout US and Canada.
• Custom configure system on how to allow handling of incoming calls based on your specifications. System can be configured to automatically display map, tone out a chime, generate incident or print a special run card.
• Monitor an unlimited number of phone lines. Most fire departments have more than one phone line that emergency calls can be received from. The RedAlert™ System supports the usage of the Tel Controls, INC MLX-82 Eight Line Device.
• Dispatcher has instant access to address and preplan record.
• Manual or automatic generation of dispatch incident from call screen.
• Store several phone numbers for each address. Handles cellular, fax and phone extensions as well as other outside lines for businesses.
• Monitor calls from any computer on the Local Area Network (LAN). Call history is also stored.